SuccessFactors support service powered by Success Solutions

Great value for money and long-term partnership

We support and develop

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We strive to understand
the SuccessFactors solution
of our customers better than they do.

We continuously update our knowledge base (Confluence) to reflect the queries and solutions of your cases. Our customers have access into it.

We track and categorize all tickets in a coherent structure.

We provide a dedicated service manager who analyses tickets and addresses underlying issues proactively.

We bring value
We deliver same quality to our customers as we would deliver to ourselves.

We aim at fast ticket turnaround.

We share innovative ideas with our customers.

We deliver a top-notch service that feels like we are your own employees.

We have 35+ certified consultants

(180+ certifications) who are real implementation consultants

and not just support agents.

We bring value

Do not wait any longer and assess the currect SuccessFactors support you have by answering few simple questions.

Are you curious yet?

Our know-how is
our business asset
and your tool.

We have experience from big international implementation projects.

We guide you through the SuccessFactors releases and highlight the best solution for your business.

We document and share our experience with our customers.

We have in depth understanding

of HR processes.

We bring value
We are passionate about your business and strongly care about your success.
We bring value

We build rapport with our customers.

We treat each problem with special care and attention.

We provide customized solutions over generic system setup.

We match each ticket with the right consultant.

We want to be close to our customers geographically and culturally.

Near shore presence is giving us opportunity to work with local and European companies and understand their business.

We have consultants with strong English skills who work remotely but can be available at your premiss should you need assistance.

We bring value
We take care of administration work for you so that you can focus on the core of your business.

We bring strong knowledge of HR processes.

We build bridges between HR and IT.

We understand the latest trends in HR world.

We bring value

We aim to be your right hand, helping you to achieve the results without having to worry how. With our experience and human approach, our relationship will be efficient, easy to manage and effective. When you need more frequent adjustments to the solutions, we are always ready and willing to assist! Long-term collaboration with our customers allows us to develop and improve our solutions. We will help you with basic administration, detailed configuration and improvement or changing processes to keep the solution up to date and to fully support your company in further development.

Try us. Present us with a problem you are struggling with and we will deliver a solution. We will ask you in return for more details to understand the context suggesting the best solution based on our experience or offer multiple alternative solutions allowing you to choose. We love challenges, so do not be afraid to challenge us!

Success Solutions Support brochure

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Retake Quiz

1. Do you often feel your current support agents do not understand your business and issues?
2. Do you miss holistic and proactive approach?
3. Do you miss fast response, timely and quality resolution?
4. Do you often need to reopen resolved tickets?
5. Do you miss expertise, advice, best practices, or experience from other customers?
6. Do you often hear something is not possible?
7. Do you have to deal with nameless agents?
8. Do you feel that you are not getting the right attention?
9. Do you find it difficult to overcome the time zone differences with your partner?
10. Do you miss a partner who understands local and European HR practices?
11. Do you feel lost with all the HR buzzwords?
12. Do you always get technical solutions which do not correspond to your HR processes?

00:You are already receiving a great support for your SuccessFactor solution. Congratulations! Talk to us if you would like to share your experience and best practice.

01:Your SuccessFactors support is not excatly supporting you and your requirements. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

02:Your SuccessFactors support seems to be in a pretty good shape however there is always room for improvement. Talk to us how we can take your support from good to best.

03:Your SuccessFactors support seems to be in a pretty good shape however there is always room for improvement. Talk to us how we can take your support from good to best.

04:Your SuccessFactors support seems to be in a pretty good shape however there is always room for improvement. Talk to us how we can take your support from good to best.

05:Your SuccessFactors support seems to be in a pretty good shape however there is always room for improvement. Talk to us how we can take your support from good to best.

06:Your SuccessFactors support is not fullfilling all the key points that a support should do. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

07:Your SuccessFactors support is not fullfilling all the key points that a support should do. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

08:Your SuccessFactors support is not fullfilling all the key points that a support should do. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

09:Your SuccessFactors support is not excatly supporting you and your requirements. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

10:Your SuccessFactors support is not excatly supporting you and your requirements. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

11:Your SuccessFactors support is not excatly supporting you and your requirements. Take immediate action and turn this situation around. Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.

12:Your SuccessFactors support defeats its purpose and needs immediate attention! Talk to us how we can turn your SF support into top notch service that allows you to drive your HR decisions.